Lovable App

At PRIMES PRO LTD, we strive to ensure our customers are completely satisfied with our services. This Refund Policy outlines the terms and conditions under which refunds are granted for subscriptions and purchases made through PrimesRank.

1. 30-Day Refund Policy

We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our services within the first 30 days of your initial purchase, you are entitled to a full refund, no questions asked.

2. Eligibility

To be eligible for a refund under our 30-day policy:

The request must be made within 30 days of the original purchase date.
The refund applies only to the first billing cycle of a new subscription.
Renewals, upgrades, and one-time professional services are generally non-refundable unless otherwise specified in a separate agreement.

3. Refund Processing

Once your refund request is received and approved, we will process the refund to your original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or credit card issuer.

4. Account Access After Refund

Upon the issuance of a refund, your subscription will be immediately canceled, and you will lose access to the premium features associated with the refunded plan. Your account may be downgraded to a free tier, if applicable, or suspended.

5. How to Request a Refund

To request a refund, please contact our support team via email with your account details and order number. We aim to respond to all refund requests within 48 hours.

6. Contact Information

If you have any questions regarding our refund policy or need assistance with a request, please reach out to us using the contact details below.